Shipping Policy

Overview

At Planet Tradeshow, we proudly ship high-quality custom fabric displays throughout the United States and internationally. Our goal is to ensure your graphics and displays arrive on time, production-ready, and looking their best.

This policy outlines our processing times, shipping methods, delivery expectations, and shipment responsibilities.

Production & Processing Time

Most orders are printed, cut, sewn, and finished in-house within 3–5 business days, depending on project size, finishing requirements, and order complexity.

Larger custom projects or high-volume orders may require additional production time. If extended lead times are necessary, our team will communicate them at the time of order.

Orders are considered shipped only after they leave our facility and are scanned by the carrier.

Shipping Methods & Carriers

Planet Tradeshow primarily ships via UPS and FedEx.

Available shipping options may include:

  • Standard Ground
  • Expedited Shipping
  • Overnight Shipping

Tracking information will be provided once the shipment has been processed by the carrier.

Shipping Costs

Shipping rates are calculated based on:

  • Package dimensions
  • Shipment weight
  • Delivery destination
  • Selected shipping service level

International shipments may incur additional duties, taxes, customs fees, or brokerage charges. These charges are the responsibility of the recipient.

Delivery Estimates

Domestic Shipments

Most domestic shipments arrive within 3–7 business days, depending on carrier service and destination.

International Shipments

International delivery times vary by country, customs clearance, and local carrier processing.

Please note that customs delays are outside of Planet Tradeshow’s control.

Shipping Delays & Carrier Liability

Planet Tradeshow follows UPS and FedEx policies regarding shipping delays and carrier service guarantees.

We are not responsible for carrier delays caused by circumstances outside our control, including but not limited to:

  • Weather events or natural disasters
  • Acts of God
  • War, terrorism, or civil unrest
  • Customs delays or government inspections
  • Transportation disruptions
  • Labor strikes or network interruptions
  • Communication or system failures
  • Incomplete or incorrect shipping information
  • Recipient unavailability or refusal of delivery
  • Government security regulations

Carrier delays resulting from these circumstances are not eligible for shipping refunds or reimbursement.

International Shipping Responsibilities

For all international shipments:

  • The recipient is responsible for all duties, taxes, customs fees, and brokerage charges.
  • Delivery may be delayed until payment arrangements are completed with the carrier or customs office.
  • Planet Tradeshow is not responsible for fees imposed by foreign governments or customs agencies, including Canadian customs and brokerage fees for drop shipments.

Lost or Damaged Shipments

If your shipment arrives damaged or is lost in transit, please contact our customer service team immediately.

Email: customerservice@planettradeshow.com
Phone: 770.213.2010

Our team will assist in filing a carrier claim and help coordinate replacement or reimbursement when applicable.

Contact Us

Questions about shipping, tracking, expedited delivery options, or international shipments?

Planet Tradeshow Customer Service
Email: customerservice@planettradeshow.com
Phone: 770.213.2010

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