When it comes to shipping delays we follow UPS/FedEx rules and Exclusions. We are unable to refund any delays due to the following below: Shipments that are delayed due to causes beyond UPS’s/FedEx’s control including, but not limited to: the unavailability or refusal of a person to accept Delivery of the Shipment, acts of God, natural disasters, war risks, acts of terrorism, acts of public authorities acting with actual or apparent authority, acts or omissions of customs or similar authorities, authority of law, insufficient information provided by a customer, Hazardous Materials Packages improperly offered for transport, the application of security regulations imposed by the government, or other-wise applicable to the Shipment, riots, strikes or other labor disputes, civil unrest, disruptions in national or local air or ground transportation networks (including, but not limited to, UPS’s/FedEx’s transportation network), disruption or failure of communication and information systems, and adverse weather conditions.
International Shipments for which the customer is responsible as the payer of any applicable duties and taxes and Delivery is delayed until payment arrangements are made. Planet Tradeshow is not responsible for any taxes nor broker fees imposed by the Canadian government or any other foreign Entity for the Drop ship of our products. It is the receiver's responsibility to pay all duty/ taxes and broker fees associated with the shipment to the country of destination.